FAQ – Anthem Amerigroup NC

Is TytoCare covered by insurance?

Can my family members also use the device and conduct doctor visits?

• Yes, you and your family members can use the same device.

If I’m not sick, can I do a well-visit?

• Yes, you can conduct a visit anytime you need, whether you’re sick or have questions or concerns for the doctor.

How do I include my spouse and children in TytoCare telehealth services?

• When you first log in to TytoCare and start a visit, you will be asked to choose your patient. You, as the account creator, will have a patient profile automatically created – you’ll see it as the only one on the list. You can now add other patients, like children, from that same screen. If the user is over 18, legal/privacy regulations require that they download the app to their phone or tablet and create their own account. They can, however, share the same TytoCare device.

Can I choose the physician I see?

• No, the exam will be conducted by the first available, fully board-certified, provider.

Are the virtual clinic visit results going to be updated with my PCP (Primary Care Physician)?  

• Not automatically, but you can share your exam data with your provider via the “Exam and Share” feature that essentially emails the files to them for review.

How do I have my child see a pediatrician?

• You don’t need to do anything – based on their age, kids will be automatically routed to a pediatrician.

Should my own physician not be available, who is the healthcare provider that I would be speaking to?

• All providers that use TytoCare are licensed medical professionals. You can send exam data to your physician or to one from our network of providers during off-hours.

What exams can be performed using TytoCare?

• A TytoCare visit provides your physician with high-quality digital sounds of the heart and lungs, high-quality digital images and video of the ears, throat, and skin and measures heart rate and body temperature.  Using this examination data, your doctor can provide you with a diagnosis, treatment plan, and prescription if needed.

Are specialists available (e.g. nephrologists, dermatologists, etc.)?

• At this stage, the service for Anthem members is for General Practice or Urgent Care consultation and exams. Again, you can record exam data and send it to, say, your cardiologist.

Is TytoCare FDA cleared?

• TytoCare Stethoscope is FDA cleared and all other devices comply with FDA requirements.

Who sees the data from my exams, and is it HIPAA-compliant?

• Exam data is sent via an encrypted, secure network and is stored on our HIPAA-compliant cloud. Only you and your healthcare provider can determine who can access your medical records.

Can I use TytoCare when traveling away from home?

• Yes. TytoCare is lightweight, compact, and portable. It is designed for all types of remote use. All you need is the TytoApp, a smartphone or tablet, and a Wi-Fi connection.

What do I need in order to use TytoCare?

• You will need a smartphone or tablet and a Wi-Fi internet connection.

How do I order a TytoCare Smart Medical Exam Kit?

• It’s easy! Simply add the kit to your shopping cart and provide the required details. You will receive a confirmation email that your order has been received, and a shipment email when it’s on the way to you. 

When will I receive my TytoCare Kit?

• We make every effort to get the device to you within three business days from the time you submit your order. When your order is submitted, you’ll receive a confirmation email with your order number. You’ll also receive an email letting you know when your kit has been shipped with a link that will allow you to track the status of your order.

How does the delivery process work?

• When your order is submitted, you’ll receive a confirmation email with your order number. You’ll also receive an email letting you know when your kit has been shipped with a link where you can track the status of your order.

Are the exams actually free? Are they subject to our co-pay on our health plan?

• The visits are no charge and no copay.

Can my family members also use the device and conduct doctor visits?

• Yes, you and your family members can use the same device.

If I’m not sick, can I do a well-visit?

• Yes, you can conduct a visit anytime you need, whether you’re sick or have questions or concerns for the doctor.

Who sees the data from my exams, and is it HIPAA-compliant?

• Exam data is sent via an encrypted, secure network and is stored on our HIPAA-compliant cloud. Only you and your healthcare provider can determine who can access your medical records.

Is TytoCare covered by insurance?

• As Anthem member, you can use your device to conduct online doctor visits at no cost to you or your family.

Can I use TytoCare when traveling away from home?

• Yes. TytoCare is lightweight, compact, and portable. It is designed for all types of remote use. All you need is the TytoApp, a smartphone or tablet, and a Wi-Fi connection.

  How long does it take to set up my TytoCare device?

  Setting up your TytoCare device takes approximately 15 minutes and includes the following easy steps: 

  1. Download the TytoCare app.

  2. Make sure your device is handy, fully charged, and that you have your Wi-Fi name and password.

  3. Call 1-866-281-9928 to set up your device, create an account, pair your device, and complete your welcome training with a dedicated service representative.

What is the mandatory welcome training? Why do I need to do it?

• Your welcome training is a practice visit with a TytoCare expert on a live video call. The training will help you learn how to conduct an exam with the device so you’ll be ready to go whenever you or a family member is not feeling well.