FAQ – Highmark CHIP on Converge

Frequently Asked Questions

Highmark CHIP on Converge powered by TytoCare and Well360 Virtual health provides the Tyto app and the Tyto device which enable members to conduct medical examinations at home through the guidance of a Well360 clinician. Members can use TytoCare’s device to capture high-quality medical data, such as heart and lung sounds, skin images, and temperature readings, which can be safely conducted with your child.

Do you know when to use TytoCare?

You can use TytoCare at the first sign of illness or symptoms. During your TytoCare appointment, the Well360 Virtual Health provider can give your child a diagnosis, treatment plan, and prescription if needed. If your child is experiencing a medical emergency, please call 911 or go to your nearest emergency department.

What kind of conditions can I use this for?

Allergies, asthma, bronchitis, bug bites, cold and flu, constipation, ear infections, fever, nausea and vomiting, pink eye, rashes, sore throat, headaches or sinus issues, and upper respiratory infections.

How can I get technical support?

For assistance with your Well360 Virtual Health account, please contact 1-866-883-7358.

For device-related support, please contact TytoCare at support@tytocare.com or 1-888-380-2897.