FAQ – Lyric Health

What will this cost?

• There is no cost for the kit. Visits with the TytoHome kit are free.

What exams can I do with the TytoHome kit?

• The TytoHome Kit has the following exam capabilities: a camera for taking photos and videos of the skin and the throat, a thermometer for taking temperature, an otoscope for looking inside the ears, and a stethoscope for heart, lung, and abdomen sounds and for capturing heart rate.

Is the TytoHome kit equivalent to the tools used in the doctor’s office?

• Yes, the TytoHome kit is designed to replicate the exams performed during an in-office exam. TytoHome offers your provider high-quality digital sounds of the heart and lungs, high-quality digital images and video of the ears, throat and skin, and body temperature.

Is the TytoHome kit FDA cleared?

• The TytoCare Stethoscope is FDA-cleared, and all other devices comply with FDA requirements.

When should I use the TytoHome kit?

• The TytoHome kit provides physical exams that capture heart, lung, ear, throat, and temperature exams. Make sure to set up your TytoHome as soon as you receive it so that it is ready to use when you need it. You may need to use your kit when you or a family member is feeling sick.

What kind of smartphone or tablet do I need to use TytoHome? 

• The TytoCare app works with iOS (latest two versions) and Android (4.4.4 and above). Here are the specific requirements:
• Apple device users: iOS 10 or newer; iPhone 5S, iPad Air, iPad Mini, iPod Touch 6, plus newer models
• Android device users: Android 4.4.4 or newer; Samsung Galaxy S5, S6 plus, Note 5, A7, J7 and up, LG G4 and up

Do I need Wi-Fi to use my TytoHome??

• Access to a strong and reliable Wi-Fi network is needed to conduct a virtual visit with TytoCare.

Do I need to have a Lyric account to use the TytoCare device?

• Yes. Access your Lyric account here: Lyric Dashboard

Do I need any training to use the TytoHome kit?

• TytoCare has built-in training videos and guidance technology to help ensure accuracy and ease-of-use. We recommend new TytoCare users complete a free Welcome Visit with a TytoCare representative to get comfortable using the device. 
• When using TytoCare during a live video exam, your provider will guide you through the examination process, letting you know where to put the stethoscope on the heart, where to place the otoscope inside the ear, etc. 

How long does it take to set up?

• Setting up your device will take up to 10 minutes. Set up includes unboxing the device and attachments, pairing it to your Wi-Fi and MyChart account, and learning how to use it with a free Welcome Visit.

Can other members of the family use the TytoHome kit for care? 

• Yes! Any  family member covered under your health plan can use the TytoCare device to see a Lyric provider. If you have family members within your home who are not covered under your medical plan, they would not be able to use the kit.

What happens if it’s the middle of the night or a weekend and someone in my family is sick?

• Lyric clinicians are available 24/7. You can use your TytoHome during your virtual urgent care visit.

Can all visits be done with the TytoHome kit? 

• Many acute care visits can be done using your kit, however, sometimes a visit may require an in-person examination to confirm a diagnosis.

Can I use TytoCare away from home? 

• Yes. Tyto is lightweight, compact, and portable. All you need is the TytoCare app, a smartphone or tablet, and a Wi-Fi connection.