Carilion Clinic – Quickstart Guide

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Set up your TytoHome

This guide provides a step-by-step walkthrough for setting up TytoHome for the first time.

Plug In your TytoHome device

Plug In your TytoHome device for 30 minutes to charge it, and locate your Wi-Fi password.

Step 1: Download the Tytocare app

NOTE: Download the TytoCare app on your tablet or smartphone. DO NOT create an account in the TytoCare app. It will be created automatically via your MyChart account.
Download the TytoCare app via Apple or Android.

Download the MyChart app

Step 1: Download the MyChart app

Download the MyChart app on the same device. If you do not have a MyChart account with Carilion Clinic, scan the QR code or click here for instructions on how to create one.

Step 2: Sign into your MyChart app

Sign into your MyChart app from the top left hand menu, select ‘My Record’ and then “TytoCare Home”. Follow the in-app instructions to complete device setup and pairing.

Step 3: Complete a Welcome Visit to finish the activation process

This live, non-clinical practice visit with a Tyto Trainer helps you feel comfortable using TytoHome before your first virtual visit with a Carilion Clinic clinician.
Hint: It’ll take less than 10 minutes!

If you have questions and need help, call TytoCare Support at 540-372-0885

How to schedule and use TytoCare for a virtual visit

If this is an emergency, please call 911 or go directly to the Emergency Department.

Step 1: Call your Primary Care office.

Step 2: Request a “TytoHome visit with a virtualist clinician.”

To start your virtual visit:

Step 1: TytoHome device is charged

Make sure your TytoHome device is charged and set up. (If you need to set up the device follow the instructions on the other side of this page.)

Step 2: Open the MyChart app

Open the MyChart app. Your visit should appear on the home screen.

Step 3: Complete the eCheck-in on MyChart

Complete the eCheck-In on MyChart. Review each page and provide payment information. You may be asked to upload a photo of your current insurance card.

Step 4: Join video visit

Tap ‘Join video visit’ to launch the TytoCare app.

Step 5: Virtual waiting room

You will be placed in a virtual waiting room. When it is time to join your visit, click ‘Join video visit’.

FAQs

For additional resources, please go to FAQs page

For help with your MyChart account
	Please call MyChart Support at 1-866-865-3464
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For any device-related issues, please call
	TytoCare Support 1-540-372-0885
	support@tytocare.com