Clinician Station – How to Run the Provider Platform Connection Test

Overview

The Provider Platform Connection Test (WebRTC Test) analyzes your network connection to ensure it meets the stability, connectivity, and throughput requirements necessary to successfully conduct an online exam.

Instructions

1. Log in to the Clinician Dashboard.
2. Click the drop-down menu located in the top right corner of the dashboard, attached to the clinician’s name.
3. From the drop-down menu, select Run WebRTC test. This will open a new browser window.
4. In the new window, click the Start button to begin the diagnostics.

Understanding the Results

Once the test is complete, it will indicate if your network is ready for a visit. Key metrics to look for include:

• Throughput: Ensures you have the minimum required upload/download speeds.
• Connectivity: Verifies that necessary ports and protocols (UDP/TCP) are open for video conferencing.
• Stability: Checks for packet loss or high latency that could degrade video quality.