FAQ – Dayton Children’s Medicaid

Frequently Asked Questions

TytoHome is a medical exam kit that you can use to do telehealth on-demand visits with a Dayton Children’s Kids Express provider. Using the kit, your provider can remotely examine your child’s ears, throat, lungs, and skin. With this benefit, there is no need to go in-person to a doctor when your kids are sick with minor illnesses like coughs, colds, fever, sore throat, rashes, or ear infections.

What are the hours patients can request visits?

On-Demand Video Visits are available 7 days a week. When you want to start a Tyto visit, go into your child’s MyKidsChart account and select the ‘TytoCare on demand video visit button”.

How much will the visit cost?

Visit co-pays may apply but you will not have any additional costs for using the device. Refer to your plan documents or reach out to your plan’s customer service team if you want additional details.

How can I get technical support?

For assistance with the MyChart app, contact MyKidsChart Hdelp Desk at 1-877-355-3155.
For device-related support, please contact TytoCare at support@tytocare.com or 1-844-208-3826.
For plan-related questions, please contact Customer Service by calling the phone number on the back of your member ID card.