FAQ – Highmark – ASO (Healthy Way)

Frequently Asked Questions

Highmark HealthWay powered by TytoCare provides the Tyto app and the Tyto device which enable members to conduct medical examinations at home through the guidance of an AHN clinician. Members can use TytoCare’s device to capture high-quality medical data, such as heart and lung sounds, skin images, and temperature readings, which can then be shared with Highmark providers for remote diagnosis and treatment recommendations.

What are the hours patients can request visits?

For patients 19 and older, virtual urgent care visits are available 6:00am – midnight seven days a week. For patients 18 and younger, virtual urgent care visits are available 8:00am – midnight Monday – Friday, noon – 8:00pm Saturday, and 8:00am – 8:00pm on Sundays.

How much will the visit cost?

Visit co-pays may apply but you will not have any additional costs for using the device. Refer to your plan documents or reach out to your plan’s customer service team if you want additional details.

How can I get technical support?

For assistance with the MyChart app, contact 1-1-833-246-2478.
For device-related support, please contact TytoCare at support@tytocare.com or 1-888-695-8925.
For plan-related questions, please contact Customer Service by calling the phone number on the back of your member ID card.