FAQ- MemorialCare D2C – Tytocare Support

Frequently Asked Questions

The MemorialCare Virtual Exam Kit, powered by TytoCare, is an FDA-cleared handheld device enabling guided medical exams with your provider from home. With special adaptors capturing heart and lung sounds, body temperature, and images of the throat, ears, and skin, it enhances your virtual visit. This device empowers your provider to diagnose, treat, and manage a wider range of conditions virtually than ever before.

What are the hours patients can request visits?

You can schedule a TytoCare Video Visit anytime in our 24/7 On Demand Virtual Urgent Care.

How much will the visit cost?

For all other plan types, your copay will be dependent on the specifics of your plan. Self-pay patients/Patients with no insurance $75 (minimum), but could be more depending on what the provider orders.

How can I get technical support?

For assistance with the MyChart app, contact MyChartSupport@memorialcare.org or 1-877-696-3622.
For device-related support, please contact TytoCare at support@tytocare.com or 1-844-856-6661.
For plan-related questions, please contact Customer Service by calling the phone number on the back of your member ID card.