Contact Support

FAQ – Presbyterian Virtual First Plans

 
 

Frequently Asked Questions
“This guide provides a step-by-step walkthrough for setting up TytoHome for the first time. It also offers an overview of how to use Tyto to perform a telehealth examination and consult with a doctor, all from the comfort of your home!”
 
 
 
What are your hours of operation?
  • Mon-Fri: 7am-6pm MT
What do I do if I want to add a household member to my TytoCare Medical Exam Kit?
  • Call the Presbyterian MyChart Support number at 505-923-5590
Can a patient have a Tyto visit with their own provider?
  • Right now, we are unable to connect you to your doctor or your child’s doctor from PMG through this program. To make sure you can get care quickly, you will be connected to the first available PMG provider.
Are specialists available for Tyto visits?
  • NNot at this time, however we are looking to add this option in the near future, including pediatrics and ENT.
Insurance Coverage
  • If you have received a TytoCare Medical Exam Kit , visit co-pays using the Kit are $0 or if you are on a high deductible plan, you will be billed for a telehealth visit. This is available to anyone in your household who is a PHP member. Your health benefits remain the same.
How to access Visit Results/Visit Summary
  • Your after-visit summary will be available through MyChart just like any other visit with PHS.
Can it be used away from your home or out of the country?
  • You will be seeing providers that are only licensed in New Mexico. They will be unable to send and prescription medications out of State.
How long do I keep the device?
  • You can keep the TytoCare Medical Exam Kit for as long as you are a PHS member.
Who can I use the TytoCare Medical Exam Kit with?
  • Anyone in your household who is a PHS member can receive care using the TytoCare Medical Exam Kit.
What kind of conditions can I use this for?
  • Allergie
  • Asthma
  • Bronchitis
  • Bug bites
  • Cold and flu
  • Constipation
  • Ear infections
  • FeverNausea
  • Pink eye
  • Rashes
  • Sore throat
  • Upper respiratory infections
Do not attempt to access emergency care through TytoCare.
If you think you have a medical or mental health emergency, call 911 to go to the nearest emergency room.
Contact Support