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What are your hours of operation? What are the hours patients can request visits?
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- Providers have appointments M-Th:7a-6p and F: 7a-3p, members can access CHW Virtual Urgent Care 24/7/365.
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Do you know when to use TytoCare?
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You can use TytoCare at the first sign of illness or symptoms. Using this examination data, the Spectrum Health provider can give you a diagnosis, treatment plan, and prescription if needed. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency department.
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What kind of conditions can I use this for?
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- Allergies, asthma, bronchitis, bug bites, cold and flu, constipation, ear infections, fever, nausea, pink eye, rashes, sore throat, and upper respiratory infections.
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How will my data and privacy be protected?
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- All the data is encrypted and the TytoCare platform is HIPAA-compliant. The app does request location access (when first launched) for pairing purposes, but it’s not used for continuous geo-tracking. The app and device do not record your location outside of the app.
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Did you know?
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- Now that you have a TytoCare device at home, when you or a family member is sick and cannot be seen by your family doctor, this can help you get care for minor illnesses same day without going to the emergency room. You can take your TytoCare device, connect with a Spectrum Health provider, and get a diagnosis and treatment.
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How can I get technical support?
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- For assistance with the MyChart app, contact appsupport@spectrumhealth.org or 877-308-5083. For device-related support, please contact TytoCare at support@tytocare.com or 1-616-278-1841. For Priority Health plan related questions, please contact Customer Service by calling the phone number on the back of your member ID card. We’re available Monday – Thursday 7:30am – 7:00pm, Friday 9:00am – 5:00pm, and Saturday 8:30am – noon (ET). Or go to
 Affordable Michigan health insurance | Priority Health and click “Contact Us.”
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How much will the visit cost?
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- Visit co-pays may apply, but you will not have any additional costs for using the device. Refer to your plan documents in your member account – you can access those at member.priorityhealth.com or call the number on the back of your Member ID card to connect with Customer Service.
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How do I schedule a visit?
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- To schedule your initial visit, you will go to priorityhealth.com/virtual first, select a virtual primary care provider and schedule your visit. To schedule subsequent visits, you’ll simply go to the MyChart app, navigate to the menu and select “Schedule an appointment” to schedule an appointment with your virtual primary care provider. If you need virtual urgent care, you can select “Virtual Urgent Care.”
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How do I join my Tyto visit with my virtual PCP?
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- T When it’s time for your visit, you will sign-up or login to your Spectrum health MyChart account to meet with your virtual PCP. You will then complete the eCheck-in process then click the green “Begin visit” button.
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