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Before you get started, charge your TytoDevice and have your Wi-Fi password ready.
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Step 1: Download the Tytocare app
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- NOTE: DO NOT create a TytoCare account in the TytoCare App. It will be created automatically via your MyChart account.
- Download the TytoCare app via Apple or Android.
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Step 1: Download the MyChart app
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- If it’s your first time, please download MyChart via Apple or Android, then choose Overlake Medical Center & Clinics as your organization
- If you have an existing account, please login with your Overlake MyChart account.
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Step 2: Click ‘Launch TytoCare’ & Activate Device
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| Open the menu and Tap ‘Launch TytoCare’ to start the activation process. This only needs to be done once. For further assistance, call TytoCare Support at 1-866-971-8986 option 2. |
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Step 3: Pairing your TytoCare device
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| For covered family members who also see an Overlake Medical’s provider, choose their MyChart account, open the menu, and tap ‘Launch. TytoCare’. For questions related to proxy access, you may call 1-425-635-6910. |
Step 4: Complete Welcome Visit
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| This non-clinical training session helps you feel comfortable using TytoHome. In the TytoCare app, complete a free 15-minute Welcome Visit with a virtual trainer. Navigate to the start a welcome visit card, and click on the card. After clicking on the card, a popup is shown that will allow you to start your training. |
Step 1: Schedule a virtual visit
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- To schedule a virtual visit, call Overlake Concierge Clinic at 1-425-635-6910.
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Step 2: Day of virtual visit
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- Locate your TytoCare Medical Exam Kit and ensure it is charged.
- Ensure Wi-Fi, GPS and Bluetooth are enabled on your cell or tablet and you have a strong Wi-Fi connection.
- Power the TytoCare device on (on/off button on top of the device)
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Step 3: Begin your TytoCare visit
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- Open MyChart app (NOT MyChart website) from your paired cell phone or tablet.
- Select “Visits” on the left-hand side of the menu.
Note: A pop-up will appear indicating the e-Checkin is required prior to starting your visit.
- Wait for your provider to to join you.
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For additional resources, please go to FAQs page.
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