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Before you get started, charge your TytoDevice and locate your Wi-Fi password.
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Step 1: Download the Tytocare app
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- NOTE: DO NOT create a TytoCare account in the TytoCare App. It will be created automatically via your MyChart account.
- Download the TytoCare app via Apple or Android.
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Step 1: Download the MyCare app
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- If it’s your first time, please download RRH MyCare via iOS or Android.
- If you have an existing account, please login with your Rochester Regional Health MyCare account.
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Step 2: Click ‘Launch TytoCare’ & Activate Device
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| Open the menu and Tap ‘Launch TytoCare’ to start the activation process. This only needs to be done once. For further assistance, call TytoCare Support at 1-844-208-8412. |
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Step 3: Complete set up for covered family members (if needed)
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| For covered family members who also see an RRH provider, choose their MyCare account, open the menu, and tap ‘Launch TytoCare’. For questions related to proxy access, call 1-585-922-1234. |
Step 4: Complete Welcome Visit
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| This non-clinical training session helps you feel comfortable using TytoHome. In the TytoCare app, complete a free 15-minute Welcome Visit with a virtual trainer. Navigate to the start a welcome visit card, and click on the card. After clicking on the card, a popup is shown that will allow you to start your training. |
Step 1: Open the MyCare app
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| After setup, log in to MyCare app, select the account for the individual who needs an appointment (either yourself or a family member who sees an RRH provider), open the menu, and go to ‘Appointments and Past Visits’. Select ‘Schedule an Appointment’, choose ‘TytoCare’ in the ‘Reason for Visit’ section, and complete the scheduling process. |
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Step 2: Complete eCheck-In for your appointment.
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| Up to 15 minutes prior to your appointment log in to the MyCare app, go to ‘Appointments and Past Visits’. Click ‘eCheck-In’ for your upcoming TytoCare appointment, review and fill out each page. Once done, click ‘Join Video Visit’ to proceed. |
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Step 3: Begin your TytoCare visit
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| The TytoCare app will launch and you will be entered into a waiting room and notified when it is time to join your visit. Ensure your device is on and push notifications are enabled for the MyChart app to receive visit updates. |
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| For additional resources, please see RRH MyCare FAQs page |
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