|
Before you get started, charge your TytoDevice and have your Wi-Fi password ready.
|
Step 1: Download the Tytocare app
|
- NOTE: DO NOT create a TytoCare account in the TytoCare App. It will be created automatically via your MyChart account.
- Download the TytoCare app via Apple or Android.
|
Step 1: Download the MyChart app
|
- If it’s your first time, please download MyChart via Apple or Android, then choose St. Lukes or St. Luke’s Idaho as your organization
- If you have an existing account, please login with your St. Luke’s account.
|
| |
Step 2: Click ‘Launch TytoCare’ & Activate Device
|
| Open the menu and Tap ‘Launch TytoCare’ to start the activation process. This only needs to be done once. For further assistance, call TytoCare Support at 1-208-205-9656. |
| |
Step 3: Complete required set up for family members
|
For family, choose their MyChart account, open the menu, scroll down and tap ‘TytoCare Setup’. Confirm setup completion with the green icon in the upper right corner before proceeding to the next family member.
For questions related to proxy access, call 1-208-381-9000. |
Step 4: Complete Welcome Visit
|
| This non-clinical practice visit helps you feel comfortable using TytoHome. Open the MyChart app, click ‘TytoCare Setup’ and choose the ‘Start a Practice Visit’ tile. A popup will appear – start your practice visit. |
Step 1: Open the MyChart app on your tablet or smartphone
|
|
Tap ‘Menu’ in the app. Select ‘On- Demand Virtual Care’, confirm your physical location, select ‘the appropriate reason for visit’.
Note: For On-Demand care, you don’t need to pick an appointment time as you will join the On-Demand queue after you complete your eCheck-in.
|
| |
Step 2: Complete MyChart eCheck-In
|
| Complete the eCheck-In process as instructed within the app. |
| |
Step 3: Before your TytoCare visit
|
| Ensure your TytoHome device is on and MyChart app notifications are enabled to get visit updates. |
Step 4: Start your TytoCare Visit
|
| When you receive a notification that the provider is ready, launch MyChart and click ‘Join Video Visit’. |
Step 1: Open the MyChart app on your tablet or smartphone
|
| Tap ‘Menu’ in the app. Select ‘Schedule an Appointment’. Then select the ‘appropriate reason for visit’ tile and your preferred appointment time, then follow the prompts. |
| |
Step 2: Complete MyChart eCheck-In
|
| Up to 15 minutes prior to your appointment, login to the MyChart app. Complete the eCheck-In process when prompted. |
| |
Step 3: Begin your TytoCare visit
|
| Click ‘Join Video Visit’. Your provider will be with you shortly. Ensure your TytoHome device is on and MyChart app notifications are enabled to get visit updates. |
|
|
For additional resources, please go to FAQs page
|
|
|
|
|
|
| |
|
|
