Troubleshooting: Error 50100 – Network Throughput Instability
Technical Breakdown
| Code | 50100 |
| Type | Warning / Error |
| Category | Throughput |
| Message | Home network in use? Throughput is fluctuating quite a lot, which may affect call quality if there are many users in the same location. |
What is this about?
Interactive audio and video communications require a stable network that can deliver media packets efficiently and quickly. From our testing, it seems your network might be unstable when put under the strain of high live communication load. Essentially, your “connection pipe” is fluctuating.
Potential Risks
If this shows as a warning, it may not pose a problem if you are the only one using the network. However, if other users are active, it can lead to frozen video, robotic audio, or disconnected sessions.
Suggested Actions to Take
- Office/Clinic: Ask IT to check firewall configuration and network quality. The network may not be optimized for concurrent high-bandwidth calls (check QoS settings).
- Home Office: Try to limit the number of people using the network heavily (streaming, gaming, large downloads) while you conduct your TytoCare visits.
- Proximity: If on Wi-Fi, move closer to the router to minimize signal fluctuation caused by physical obstructions.