Troubleshooting: Error 60012 – Camera/Microphone in Use
Technical Breakdown
| Code | 60012 |
| Type | Error |
| Category | Peripherals |
| Message | Microphone and/or camera are in use by another application. Some tests could not be conducted. |
What is this about?
This error occurs when the camera or microphone you are trying to use for the TytoCare network test is already being accessed by another software on your computer. Most operating systems only allow one application to control the hardware at a time.
Potential Risks
If the test cannot access your peripherals, it cannot establish a media session. This means the system is unable to measure critical metrics like video bitrate, audio jitter, or packet loss. Consequently, your Network Quality Score will be inaccurate or the test will fail entirely.
Suggested Actions to Take
- Close Background Applications: Fully exit any programs that use audio or video. Common culprits include:
- Video Conferencing: Zoom, Microsoft Teams, Skype, Google Meet.
- Recording Software: OBS, QuickTime, Camtasia.
- Communication Tools: Slack, Discord.
- Check Browser Tabs: Ensure no other browser tabs are running a video call or have a camera preview active.
- Restart Peripherals: Unplug your external webcam or headset and plug it back in to reset the hardware connection.
- System Reboot: If you cannot identify the application holding the device “hostage,” restart your computer to clear all hardware locks.