Troubleshooting: Error 60014 – Access Denied to Camera/Microphone
Technical Breakdown
| Error Code | 60014 |
| Type / Category | Error / Peripherals |
| Products | qualityRTC |
| Message | User denied access to camera and/or microphone. Some tests could not be conducted. |
What is this about?
This error occurs when the browser requests permission to use your camera or microphone for the network test, and the request is declined. Without this access, the system cannot simulate a real video call to measure your network quality accurately.
Potential Risks
When access is denied, your overall network score and quality assessment will be incomplete or fail entirely. This prevents the system from verifying if your connection can handle high-fidelity medical exams (like heart or lung sounds).
Suggested Actions to Take
- Restart the Test: Refresh the page and click “Allow” when the browser asks for camera and microphone access.
- Check the Address Bar: If the prompt doesn’t appear, look for a Camera/Microphone icon with a red “X” in your browser’s address bar. Click it to reset permissions.
- Browser Privacy Settings: Ensure that your browser (Chrome, Edge, or Safari) is not globally blocking camera access in its main settings menu.
- Incognito/Private Mode: Try opening the test link in an anonymous/incognito window, which often resets site-specific permissions.
Administrator Note: If users report they are never prompted for access, check if a Group Policy (GPO) or Mobile Device Management (MDM) profile is restricting camera/microphone usage on company-managed devices.