Troubleshooting: Info 60100 – Microphone Switch Detected
Technical Breakdown
| Code | 60100 |
| Type / Category | Information / Peripherals |
| Products | qualityRTC |
| Message | User switched microphone since last run (was <mic>). |
What is this about?
This is an informational notification. When a user runs the network test multiple times, qualityRTC tracks the hardware ID of the microphone used. If the device ID changes between runs, the system flags the switch. This provides context for troubleshooting—for example, if audio quality improves or degrades significantly, it may be due to the new device rather than the network.
Potential Risks
There are no direct risks associated with this notification. It is meant for auditing purposes and to help you verify that the correct medical-grade or authorized peripheral is being used.
Suggested Actions to Take
- No Action Required: In most cases, you can acknowledge the information and continue.
- Verify Device: Simply ensure that the new microphone aligns with your organization’s hardware policy (e.g., using a professional headset rather than a built-in laptop mic).
- Quality Check: If the network score changed between tests, compare the microphone performance of the current run against the previous device logged.
Administrator Note: This log entry is helpful for identifying users who may be frequently swapping hardware. Persistent switches might indicate issues with a specific headset or a user attempting to find a workaround for a broken internal microphone.