Troubleshooting: Info 60101 – Camera Switch Detected
Technical Breakdown
| Code | 60101 |
| Type / Category | Information / Peripherals |
| Products | qualityRTC |
| Message | User switched camera since last run. |
What is this about?
This informational alert is triggered when qualityRTC detects that a different camera device is being used compared to the previous network test. By tracking the unique hardware ID of the camera, the system provides clinicians and admins with a record of device changes. This is vital for determining if a drop or improvement in video resolution is due to the network or the specific hardware optics.
Potential Risks
There are no direct technical risks. This notification is purely diagnostic. However, admins should ensure the switch wasn’t from a high-definition medical peripheral to a lower-quality integrated laptop camera.
Suggested Actions to Take
- Acknowledge & Continue: No immediate technical fix is required.
- Audit the Switch: Confirm that the camera currently in use is an authorized device for clinical examinations.
- Compare Quality: If video artifacts (blurring/stuttering) are present, check the logs of the previous run to see if the prior camera performed better under the same network conditions.
Administrator Note: Frequent camera switching can indicate a hardware problem, such as a loose USB connection or a failing internal camera driver that forces the user to swap to an external device.