The Ping Widget measures the HTTP Round Trip Time (RTT) to various data centers to identify the most viable connection for WebRTC services.
This test provides a general indication of the physical distance and network latency between the user’s location and the available data centers. High RTT values often result in noticeable audio/video delays during clinical visits.
Data Collected and Shared
Metric
Significance
Region
The specific data center location(s) being tested. Your configuration may show one or multiple regions.
RTT
Round Trip Time: The total time (in milliseconds) for a request to travel to the server and back. Lower values are better.
Things to Notice
Perceived Quality: The lower the round trip time, the better the perceived quality of the live interaction. Low latency is critical for natural, real-time communication.
Optimal Thresholds: Generally, an RTT under 100ms is considered excellent for telehealth, while values exceeding 200ms may cause conversational overlap and lag.