Troubleshooting: Warning 30002 – Wi-Fi Connection Detected
Technical Breakdown
| Code | 30002 |
| Type | Warning |
| Category | Network |
| Message | You are connected via WiFi. This may affect quality. We suggest shifting to Ethernet or using a 5 GHz WiFi connection. |
What is this about?
The system has detected that you are using a wireless (Wi-Fi) connection. While Wi-Fi is standard for mobile use, it is inherently less stable than a wired connection for high-stakes clinical exams. Distance from the router and physical obstacles can lead to inconsistent data flow.
Potential Risks
Wi-Fi is susceptible to environmental interference (like microwaves or other electronic devices). This can cause packet loss or “bursty” network behavior, leading to frozen video and audio dropouts during your TytoCare session.
Suggested Actions to Take
- Use Ethernet: Connect a physical network cable directly from your router to your computer. This provides the most reliable connection for telehealth.
- Switch to 5 GHz: If you must stay on Wi-Fi, ensure you are connected to the 5 GHz band rather than the older 2.4 GHz band. 5 GHz is faster and suffers from less interference.
- Check Proximity: Stay within a few meters of your Wi-Fi access point. If you have a clear line of sight to the router, your signal quality will significantly improve.