Warning: High DNS Lookup Connection Times (Code 10300)

Warning Details

What is this about?

To function correctly, the TytoCare service must connect to various web services and websites. This network test measures the DNS Lookup time—the time it takes for your system to translate a web address (like api.tytocare.com) into an IP address. Currently, these connection times are averaging longer than the acceptable threshold for high-quality real-time communication.

Potential Risks

High connection times can significantly degrade your experience during a medical visit:

• Slow Response: The application may feel unresponsive or take a long time to load patient data or video feeds.
• Connection Failures: If the lookup takes too long, the request may “time out,” causing the app to fail or disconnect entirely.
• Instability: Repeated delays in service requests can lead to mid-visit drops or “reconnecting” loops.

Suggested Actions to Take

• Verify Geolocation: Ensure your connection isn’t being routed through a distant country or continent (common with misconfigured VPNs or international corporate proxies), which increases latency.
• Check Firewall Configuration: Security software performing Deep Packet Inspection (DPI) on every request can slow down traffic. Work with your IT team to exclude TytoCare domains from DPI.
• Review Network Logs: Consult with your IT department to identify specific slow services within the logs. They may need to adjust DNS server priorities or routing tables.