Warning: VPN Usage Detected (Codes 2100, 2101)

Warning Details

What is this about?

The system has detected that you are likely connected via a VPN (Virtual Private Network). A VPN tunnels your network traffic from your device through a remote server before reaching the final service. While common for privacy or corporate security, this extra routing often has a degrading effect on real-time traffic, such as WebRTC-based voice and video calls.

Potential Risks

• Connection Failures: Some VPN configurations may block the specific ports required for WebRTC sessions.
• Media Quality Degradation: The tunneling process can introduce significant latency, jitter, and packet loss, leading to choppy audio or frozen video.

Suggested Actions to Take

• Verify Corporate Configuration: If you are required to use a VPN (e.g., for work), consult your IT department to ensure the VPN is optimized for WebRTC services. Key metrics to review include the relay used, packet loss, jitter, and Round-Trip Time (RTT).
• Disable VPN for Troubleshooting: If you are experiencing poor media quality, try disconnecting the VPN to see if the connection stabilizes.
• Check Network Path: Ensure the VPN server is geographically close to you to minimize unnecessary data travel distance.