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Before you get started, charge your TytoDevice and have your Wi-Fi password ready.
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Step 1: Download the Tytocare app
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- NOTE: DO NOT create a TytoCare account in the TytoCare App.
- Download the TytoCare App via Apple or Android.
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Step 1: Download Baptist Health MyChart app
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- Tap the “Login to MyChart” banner in the middle of the landing page.
- Create an account. If you have an existing account, please login with your Baptist Health MyChart account.
NOTE: Notifications need to be turned on both for MyChart app and TytoCare app.
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Step 2: Activate TytoCare
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| In MyChart app, navigate to the menu and scroll to select “TytoCare Device Pairing”, which will launch the TytoCare app. Follow the in-app instructions to complete device setup and pairing.
Note: For assistance in pairing your device, you may call 1-844-208-3694. |
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Step 3: Complete set up for covered family members (if needed)
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For covered family members who also see a Baptist Health provider, choose their MyChart account, open the menu, and tap ‘TytoCare Device Pairing’.
For questions related to proxy access, please call 1-844-764-7820.
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Step 4: Complete a free Welcome Visit
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| The Welcome Visit is a live walk through of a TytoCare visit with a Tyto trainer to make you feel comfortable using your TytoCare Medical Exam Kit. |
Step 1: Open MyChart app
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| After setup, log in to MyChart, select the account for the individual who needs an appointment (either yourself or a family member who sees a Baptist Health provider), open the Menu and under Find Care, tap “Urgent Care Video Visit”’. When choosing the reason for your visit, ensure that you select Tyto, which will be the second selection on your screen. |
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Step 2: Complete eCheck-in
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| To complete the online check-in process, click “Put me in line”. You must fully complete the online check-in before being seen by a provider. |
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Step 3: Begin your video visit using TytoCare
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Once your eCheck-in is complete, tap the green “Begin Visit” button. “Waiting for provider” will display until the provider joins the video visit. The TytoCare app will launch and you will be placed in the queue into a waiting room and notified when it is time to join your visit. Once the provider is ready, tap “Join”.
Note: Ensure your device is on and push notifications are enabled for the MyChart app to receive visit updates.
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| For additional resources, please go to FAQs page |
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