Symptom: The quality of the video and/or audio during the telehealth visit is less than ideal and there are some artifacts

Possible Cause: It is possible that the patient is on a weak Wi-Fi signal or Low Bandwidth

Suggested Solution: 

  • The patient should move closer to the Wi-Fi router, together with the Tyto Device and mobile device, and continue performing the exam from there
  • If the quality does not improve, the issue may be related to a bandwidth issue. In order to check bandwidth speed, please have the patient go to then hit "Start"
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