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Symptom: During an exam, the Tyto Device is stuck and does not respond when the provider is trying to perform an exam. The touchscreen is also unresponsive.

Possible Cause: The software running on the Tyto Device is stuck.

Suggested Solution: Turn off the Tyto Device by pressing on the on/off button for 10 seconds. After the Device was turned off, the patient should turn it back on by a short press on the on/off button.

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