Symptom: During an exam, the Tyto Device is stuck and does not respond when the provider is trying to perform an exam. The touchscreen is also unresponsive.
Possible Cause: The software running on the Tyto Device is stuck.
Suggested Solution: Turn off the Tyto Device by pressing on the on/off button for 10-15 seconds. After the Device was turned off, the patient should turn it back on by a short press on the on/off button.