Use this guide when a patient reports that no physicians are appearing as available within their TytoCare App.
Scenario 1: Account Configuration Issues
Symptom: The patient sees no available physicians, but the provider is confirmed to be logged in and active.
Possible Cause: The patient created a "stand-alone" account. Without the specific Organization Registration Code, the account is not linked to your healthcare system and cannot see your providers.
Suggested Solutions:
- Re-register: Ask the patient to create a new account using the correct Organization Registration Code provided during onboarding.
- Admin Intervention: Contact a TytoCare Super-Admin to manually associate the existing account with the correct organization.
Scenario 2: Provider Availability Settings
Symptom: The patient's account is correctly linked, but the waiting room appears empty.
Possible Cause: The clinician is either logged out or their status is restricted (e.g., set to "Available for offline only").
Suggested Solutions:
| Clinician Status | When to Use |
|---|---|
| Available | The provider is at their desk and ready to take an immediate online call. |
| On Call | The provider is away from the desk but available to receive notifications for online visits. |
