Symptom: The patient fails to log into the app even though they enter the correct username and password. In addition, the app displays a message related to Wi-Fi connectivity.
Possible Cause: The mobile device on which the TytoCare app is running does not have access to the internet: neither through a Wi-Fi connection nor through a cellular data plan.
Suggested Solution: Connect the mobile device to a Wi-Fi network and try to log into the app again.
