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Symptom: The patient fails to log into the app even though they enter the correct username and password. In addition, the app displays a message related to the Wi-Fi connectivity.

Possible Cause: The mobile device on which the TytoCare app is running, does not have access to the internet: neither through a Wi-Fi connection, nor through a cellular data plan.

Suggested Solution: Connect the mobile device to a Wi-Fi network and try to log into the app again.

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