Steps to resolve this issue:

  • Check and make sure that your phone or tablet are on the correct WIFI network.
  • For G1 TytoCare devices, ensure that your WIFI is 2.4Ghz.
    Refer to this article for more information about How to Determine the Version of a TytoCare Device
  • Ensure that the WIFI password is correct.
  • Try and move closer to your router or access point when pairing.
  • Completely close the TytoCare App on your phone or tablet. Open the TytoCare App, sign in and try pairing again.
  • Check to make sure that the date, time and time zone is correct on your phone or tablet.

If the error still persists, please contact TytoCare support by e-mailing us at or by calling us at 1-866-971-8986 and select option 2 for support.

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