Steps to resolve this issue:
- Check and make sure that your phone or tablet are on the correct WIFI network.
- For G1 TytoCare devices, ensure that your WIFI is 2.4Ghz.
Refer to this article for more information about How to Determine the Version of a TytoCare Device
- Ensure that the WIFI password is correct.
- Try and move closer to your router or access point when pairing.
- Completely close the TytoCare App on your phone or tablet. Open the TytoCare App, sign in and try pairing again.
- Check to make sure that the date, time and time zone is correct on your phone or tablet.
If the error still persists, please contact TytoCare support by e-mailing us at firstname.lastname@example.org or by calling us at 1-866-971-8986 and select option 2 for support.