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Here are some hints and tips if you are having issues with the audio or video while using the TytoCare app:

  • Make sure the volume on your phone or tablet is fully increased.
  • For notifications, ensure notification sounds for the TytoCare app are turned on.
  • Force close the TytoCare app and open the TytoCare app again. Log back in and try again.
  • Uninstall the TytoCare app and re-install it again. Log back in and try again.
  • Make sure your phone or tablet and Tyto device are fully charged.

If you are still experiencing issues, please contact TytoCare support via e-mail at support@tytocare.com or via phone at 866-971-8986 and select option 2 for support.

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