This knowledge article will provide steps how to See a Clinician Online

Please note: If you are associated with a particular provider or healthcare organization. Please contact the office directly for guidance how to schedule a TytoHome telehealth visit with your provider.

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See a Clinician Online

Step 1: Log into the TytoCare App on your smartphone or tablet.

Step 2: Turn on your TytoCare Device by pressing the on/off button at the top of the Device.

Step 3: Make sure that the TytoCare App is paired to your TytoCare Device. Pairing should happen automatically if you have already paired the TytoCare App to your TytoCare Device during the initial setup process, and you are using the same Wi-Fi connection. However, if it does not pair automatically, and you see the red pairing icon , please follow the directions for Pairing TytoCare App and TytoCare Device using Wi-Fi, or watch the pairing video found by pressing the button in the upper right corner of the TytoCare App.

Step 4: Choose which patient you want to be examined.

Step 5: Choose the type of telehealth visit you would like to perform – choose See a clinician online (See image below).

Step 6: Select your preferred clinician to conduct the telehealth exam. You may choose a doctor who is available, busy or on call:

  • Available: The clinician is logged in and is available immediately for a visit
  • Busy: The clinician is logged in, currently busy with a patient, but will respond as soon as he/she is available
  • On Call: The clinician is NOT logged in but is on call, so he/she can still accept the visit request.

Step 7: Add the patient’s symptoms and complete the short questionnaire to let the clinician know your main complaints.

Step 8: Wait until the clinician starts the online visit. Once the clinician starts the visit, you’ll be asked to join. Press Join to start the video conference with the clinician.

Step 9: The video call with the clinician starts. During the online visit, the clinician controls your Device remotely and will guide you through the examinations.

When the clinician performs exams, you will need to connect the correct Adaptors to the Device depending on which exams he or she is performing.

  1. Stethoscope - for a heart, lung, or heart rate exam
  2. Otoscope - for an ear exam
  3. Tongue Depressor – may be needed for throat exam
  4. For other exams, such as temperature or skin, no Adaptor is required

Step 10: When the clinician ends the online visit, he or she may send you the notes which can be found in your My Exams page and can be filtered per patient.

Step 11: When the visit is complete, close the application and turn off your Device by tapping the three-dot icon at the top part of the TytoCare Device screen and choosing Shutdown (See image below).

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