Symptom: Very long wait for the online visit to start, in addition the app displays a dark screen instead of streaming the video from the provider side.

Possible Cause: The patient did not approve the TytoCare app to access the camera and/or microphone of the mobile device.

Suggested Solution: On the Settings > Privacy menu of the mobile device, make sure that the access to the device’s camera and microphone is enabled for the TytoCare app.

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